WARRANTY & RETURNS

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.

WARRANTY

• 12 month warranty for silver/gold/wood jewelry and judica items.
• 6 month warranty for gold plated silver/gold-filled jewelry items.
• The warranty does not include tear, break, scratch or tarnish of the item from improper use.

RETURN & EXCHANGE POLICY

• Full priced items can be refunded in full, if returned within 14 days of purchase, minus all shipping charges. This excludes sale items, or custom-made items.
• The item must be unworn in the original packaging and with proof of purchase (invoice or voucher). 
• The item should be returned to us personally, not via post mail.
  For more information please contacts us.
• Please note - it is the customer’s responsibility to return the item to us safely.
• We reserve the right to deny unreasonable repairs, returns, and exchanges.

Feel free to contact us with any question.